Privacy Policy
Five Churches Festival
Website: https://www.fivechurchesfestival.com
Festival area: Glaven Valley, North Norfolk Coast
Churches: Blakeney, Cley, Glandford, Letheringsett and Wiveton
This Privacy Policy explains how Five Churches Festival collects, uses, stores and protects personal information when you visit this website, contact the festival, buy or book tickets, become a Friend of the Festival, attend an event, make an enquiry, or otherwise interact with us.
Five Churches Festival provides concerts and events in the Glaven Valley on the North Norfolk Coast, including events hosted in and around the churches of Blakeney, Cley, Glandford, Letheringsett and Wiveton. The website explains that the 2026 Festival will run from 8–12 July 2026 and includes concerts, family events, receptions and other festival activities.
By using this website or providing your personal information to us, you agree that your information may be used in the ways described in this Privacy Policy.
Information we collect
When you use this website, contact Five Churches Festival, purchase tickets, book events, become a Friend of the Festival, or submit a form, we may collect personal information that you choose to provide.
This may include your first name, last name, email address, postal address, city, postcode, message details, membership choice, payment amount, booking details, ticket choices, attendance details, and any information you provide when contacting us.
The website includes a contact form that asks for first name, last name, email address and message details.
The Friends membership form asks for first name, last name, email address, address details, city, postcode, membership choice and payment amount. It also asks visitors to confirm consent for personal details to be added to the Five Churches Festival database and shared with the Five Churches Festival box office contractor.
We may also collect technical information automatically when you use the website, such as IP address, device type, browser type, pages visited, approximate location, time spent on the website, and information about how you interact with the site.
How we use your information
We use your personal information to respond to enquiries, manage festival communications, process Friends membership applications, issue membership-related information, manage ticket booking and event attendance, send booking confirmations, provide coupon codes or membership benefits, manage invitations to receptions or special events, respond to feedback, and keep appropriate festival records.
We may also use your information to improve the website, monitor website performance, prevent misuse, maintain security, manage payments, support event administration, and comply with legal, accounting, safeguarding, insurance or regulatory obligations.
Friends membership
If you become a Friend of the Festival, we will use your information to manage your membership, process your payment, provide any applicable free ticket or coupon code, contact you about priority booking, and invite you to Friends-related events or receptions.
The website states that Friends membership may include priority booking, one or two free event tickets depending on membership type, an invitation to the Festival Opening Reception, and possible special winter events.
Your Friends membership details may be stored in the Five Churches Festival database and may be shared with the Five Churches Festival box office contractor where necessary to manage ticketing, booking, membership benefits and festival administration.
Ticketing, payments and checkout
Where you book tickets, make a payment, or go through checkout, your information may be used to process the transaction, confirm your booking, manage attendance, provide event updates, and deal with any issue relating to your ticket or payment.
Payment information may be processed by secure third-party payment providers or website payment systems. Five Churches Festival does not intentionally collect or store full card details directly unless this is handled through a secure payment provider. Any payment provider used may process your information under its own privacy and security terms.
Contact forms and chat
When you contact the festival through the website contact form or chat box, the information you provide will be used to respond to your message, deal with your enquiry, answer questions, manage feedback, and keep a record of communication where appropriate. The website invites visitors to contact the festival through the contact form or chat box.
Please only provide information that is relevant to your enquiry.
Lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using personal information.
We may use your information because it is necessary to respond to your enquiry, process a membership application, manage a booking, provide ticketing services, or take steps before entering into an arrangement with you.
We may also use your information because we have a legitimate interest in operating and promoting the festival, managing events, communicating with attendees and supporters, keeping appropriate records, improving the website, and ensuring the festival runs safely and effectively.
Where required, we may use your information to comply with legal obligations, including financial, tax, accounting, safeguarding, insurance, health and safety, or regulatory requirements.
Where we rely on your consent, such as adding you to certain mailing lists, using non-essential cookies, or sharing certain information where consent is required, you may withdraw your consent at any time.
Sharing your information
We will only share your personal information where necessary and appropriate.
This may include sharing information with ticketing providers, box office contractors, website providers, payment processors, email and communication providers, event organisers, volunteers, professional advisers, insurers, accountants, legal advisers, regulators, or other service providers who help us operate the festival.
The Friends membership form specifically refers to personal details being added to the Five Churches Festival database and shared with the Five Churches Festival box office contractor.
We may also share information where required by law, regulation, court order, safeguarding requirement, health and safety obligation, insurance requirement, or official authority.
We will not sell your personal information to third parties.
Marketing and festival communications
We may contact you with information about Five Churches Festival events, Friends membership, priority booking, festival updates, special events, receptions, ticketing information, or related festival news where we are legally allowed to do so.
You can ask us to stop sending marketing or promotional communications at any time.
Service-related messages, such as booking confirmations, membership information, payment confirmations, event changes or important operational updates, may still be sent where necessary.
Photographs, video and event publicity
Photographs or video may be taken at festival events for publicity, archival, reporting, social media, website, programme or promotional purposes.
Where possible, reasonable care will be taken when using images of attendees. If you have concerns about being photographed or filmed at an event, please contact the festival or speak to a festival representative at the event.
Children and family events
Some festival events may be suitable for families or children. If personal information relating to a child is provided, it should be provided by a parent, guardian, school, responsible adult or authorised person where appropriate.
We will take reasonable care when handling information relating to children and will only use it where necessary for event administration, safety, booking, communication or legal purposes.
Website hosting and Wix
This website is built and hosted using Wix. Wix may process website visitor data, form submissions, technical data, cookies, analytics, security data and other information necessary to operate and protect the website.
Wix may process data in accordance with its own privacy terms and data processing arrangements.
Cookies and analytics
This website may use cookies and similar technologies to help the website function correctly, improve performance, maintain security, remember preferences, understand visitor behaviour, and support website features.
Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used.
You can manage cookies through your browser settings and, where available, through the website’s cookie banner or cookie settings.
Social media
The website includes links to social media platforms, including Instagram and Facebook.
If you click social media links or interact with Five Churches Festival through social media, those platforms may process your information in accordance with their own privacy policies. Five Churches Festival is not responsible for how third-party social media platforms use your information.
How long we keep your information
We will only keep personal information for as long as necessary for the reason it was collected.
Enquiry information may be kept for a reasonable period so that we can respond to messages and manage follow-up communication.
Membership, ticketing, payment, accounting and event records may be kept for longer where required for legal, financial, tax, insurance, safeguarding, reporting or administrative purposes.
When information is no longer needed, it will be securely deleted, anonymised or destroyed where reasonably possible.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system, payment system or online communication method is completely secure. Please avoid sending unnecessary sensitive information through website forms, chat or email.
Your data protection rights
Under UK data protection law, you may have the right to request access to the personal information we hold about you, ask for inaccurate information to be corrected, request deletion of your information in certain circumstances, object to or restrict certain processing, request data portability where applicable, and withdraw consent where we rely on consent.
To make a data protection request, please contact Five Churches Festival using the contact details provided on the website.
Complaints
If you are unhappy with how your personal information has been handled, please contact Five Churches Festival first so that we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, festival operations, booking systems, legal requirements, service providers, or data protection practices.
The latest version will apply from the date it is published on the website.
Last updated: 11 June 2026